Frequently Asked Questions

Everything you need to know about shopping with Peppermayo

How long does shipping take?

We offer Express Shipping globally. Domestic orders typically arrive within 1-3 business days, while international shipping usually takes 3-7 business days depending on your location.

What is your return policy?

We accept returns for a store credit within 30 days of receiving your order. Items must be in their original condition, unworn, and with all tags still attached.

Can I change or cancel my order after it's placed?

Because we process orders quickly to get them to you ASAP, we are unable to make changes or cancellations once the order has been confirmed.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Afterpay, Klarna, and Laybuy.

How do I know what size to buy?

Each product page features a specific size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.

Do I have to pay international customs duties?

International orders may be subject to local import duties and taxes. These charges are the responsibility of the customer and are not included in the Peppermayo checkout total.